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Services

We offer you a comprehensive fireplace package, taking care of everything from your initial consultation to the actual installation. Our dedicated team will guide you through the process, whether you're working with an interior designer, planning a new build, or refurbishing your space. With our expertise, we'll help you select the perfect heating solution for your home and bring your fireplace to life.

What we offer

Consultation

We work with you on choosing the right style of fireplace for your living space and needs including colours, and layouts. Our team will provide professional guidance and recommend the ideal combinations that align with your vision.

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Home Survey

Your free home survey is specifically designed to assess whether your chosen fireplace is the perfect fit for your needs. During the survey, we will thoroughly review the space, discuss alternative options if necessary, and take precise measurements ahead of your installation.

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Icon of a wood-burning stove with chimney and flame on a circular beige background, shadowed.

Installation

We work with a dedicated team of professional installers and others trades who are here to make your installation experience seamless and stress-free. We work closely with them, organising your dates and take care of all the details for you.

Aftercare

We're here to provide you with all the ongoing support you may need for your fireplace. This includes ordering and supplying necessary parts for your stove, arranging servicing with a professional installer, and offering advice on any issues you may encounter..

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Services

How it works

Here is what to expect when you start your fireplace journey with us

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1. Book your consultation

You have two convenient options to book your consultation. You can either visit our website and book online, or simply give us a call at the office. Our friendly team will be more than happy to find a suitable time for you.

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2. Your Consultation

During your free consultation, you'll have the chance to meet our team, explore our wide range of products, and discuss your ideas and needs. As part of our service, we'll provide you with an estimated quote.

A picture of a fireplace hearth tiles with measuring tape and pencil

3. Your Home Survey

Once you book a home survey, our technical consultant will visit your home to assess the space, take accurate measurements, and discuss any ideas you have. Afterward, we will provide you with a quotation for your review.

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4. Place your order

Once you've signed off on your quotation, your sales consultant will take care of placing your order and scheduling your installation date. You'll receive all the necessary details, including your installer's information, the confirmed installation date, and helpful preparation advice.

A picture of a multi-fuel stove with mantel oak beam and red brick chamber

4. Your Installation

A few days before your scheduled installation, we'll send you a confirmation reminder. On the day of the installation, we'll coordinate with your installer to arrange the collection of goods and provide delivery details. Throughout the process, our team will be available to assist you with any questions or advice you may need.

Great service from Phillips Fireplaces. We found it really easy to buy and get our fire, hearth and tiles fitted. The fitters were very professional and extremely clean.

Phillips Fireplaces made the whole process really easy for us. 10\10
— Thomas & Jackie
five green stars rating

FAQ’S

We have compiled a list of our customers' most frequently asked questions. However, if there is a question that you have and it is not answered here, please feel free to reach out to us. We’re to help!

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Ready to get started?

Come enjoy a complimentary 45-minute consultation! Our friendly team will happily sit down with you over a cup of coffee in our cozy showroom. Take this opportunity to get to know us better and discover how we can help bring your vision to life.

Book your consultation

  • Benefit from a friendly, tailored customer service to make sure you get the right results

  • Receive an estimated quote for your project

  • Take advantage of our industry experience and technical knowledge

  • Get advice on styling options and colour schemes

Inspiration

If you're in need of a little inspiration or simply curious about what can be accomplished when designing your fireplace, explore our customer fireplaces below.

Customer’s Fireplaces